1. Introduction

This Privacy Policy describes the policies of Cadonix regarding the collection, use, and disclosure of your information when you use our website (https://www.cadonix.com) or any digital tools offered on the website, including, but not limited to LiveWire and ImportAI, including beta, evaluation, free, paid, and generally available versions, and related websites, account registration pages, product interfaces, support channels, communications, and other online services (the “Service”).

This Privacy Policy should be read together with any Acceptable Use Policy, services agreements, EULAs, other license agreements, Beta Evaluation Agreements, and any other applicable commercial terms governing your use of the Service.

By creating an account, accessing or using the Service, you acknowledge and consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree, please do not access or use the Service. The Service is made available for testing, evaluation, feedback, product development, commercial operation, and AI model training. If you do not want information to be used as described in this Privacy Policy, do not submit that information to the Service.

We may update this Privacy Policy at any time without prior notice. The revised policy will become effective 180 days after it is posted on the Service. Your continued access or use of the Service after this period constitutes your acceptance of the updated Privacy Policy. We recommend you review this page periodically.

2. Company Information

Cadonix US

Cadonix UK

For purposes of applicable data protection laws, Cadonix is generally the controller of personal data collected and used in connection with the Service, except where we expressly state otherwise or where we process personal data on behalf of another controller under a separate written agreement.

Privacy questions may be directed to: privacy@cadonix.com

UK data protection registration number: [ZA274298].

3. How We Collect Your Information

We collect and receive information about you in the following ways:

• When you fill out the registration form or submit personal information
• When you interact with our website
• From public sources
• When you create accounts
• When you use AI Tools provided by Cadonix

4. Information We Collect

• Account and registration information: name, email address, company name, job title, username, password or authentication credentials, account settings, and similar information used to create, access, and manage an account.
• Customer Inputs: prompts, text, files, uploads, drawings, schematics, designs, images, materials, instructions, comments, and other content submitted to the Solutions by or on behalf of a user.
• AI Outputs: outputs, content, analyses, suggestions, recommendations, files, or other results generated by the Solutions.
• Usage Data: product usage information, telemetry, log data, feature use, clickstream data, timestamps, account activity, performance data, error reports, diagnostic data, and information about how users interact with the Solutions.
• Device and technical information: IP address, device type, browser type, operating system, approximate location, referring pages, cookie identifiers, session identifiers, and similar technical information.
• Feedback and support information: feedback, bug reports, survey responses, support requests, support communications, and other information provided when users contact us or respond to beta questions.

5. Who Your Information May Be Shared With and How We Share Your Information

We may disclose information to the following categories of recipients:

• Affiliates: Cadonix affiliates and related companies that help operate, support, develop, secure, or commercialize the Solutions.
• Service providers and subprocessors: vendors that provide hosting, cloud infrastructure, storage, AI model, analytics, logging, monitoring, security, customer support, email, payment, and other services.
• Cloud providers: Amazon Web Services and other cloud hosting providers may process, store, transmit, access, and use information to provide hosting, infrastructure, security, storage, computing, and related services.
• Professional advisors: lawyers, auditors, accountants, insurers, consultants, and other professional advisors.
• Business transaction parties: parties involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction.
• Government authorities and legal process: regulators, courts, law enforcement, government authorities, or other parties where we believe disclosure is required or appropriate under law, legal process, sanctions, export-control rules, or other legal obligations.
• Compliance and safety recipients: parties where disclosure is needed to investigate, prevent, or respond to security incidents, misuse, prohibited content, fraud, abuse, legal risk, or harm.

NOTE-International Transfers

We may process, store, transmit, access, and use information in the United Kingdom, the European Economic Area, the United States, and other jurisdictions, including any country where Cadonix, its affiliates, service providers, subprocessors, or cloud infrastructure providers maintain facilities, personnel, systems, or infrastructure. This means information submitted to or generated through the Solutions may not remain in the user’s country or region.

When required by applicable data protection laws, we use lawful transfer mechanisms for international transfers of personal data. These may include adequacy decisions, standard contractual clauses, the UK International Data Transfer Agreement, the UK Addendum, data processing agreements, or other legally recognized safeguards.

We do not sell your information.

We may also disclose your information under the following circumstances:

1. To comply with applicable laws, regulations, court orders, or legal processes.
2. To enforce agreements, including this Privacy Policy.
3. To respond to claims that your use of the Service violates third-party rights.
4. In the event of a merger or acquisition, where your information may be transferred as part of company assets.

6. How We Use Your Information

We will only use your company’s and your personal information for the following essential functions to facilitate our services:

1. Provide, operate, maintain, secure, and support the Service;
2. Create and manage user accounts;
3. Authenticate users and prevent unauthorized access;
4. Monitor, test, evaluate, debug, and improve the Service;
5. Analyze product performance, reliability, usability, and adoption;
6. Generate Aggregated Statistics and other analytical, operational, and performance information;
7. Respond to support requests, questions, and feedback;
8. Communicate about any ongoing beta programs, product updates, account matters, security, policy changes, and other administrative matters;
9. Conduct security, fraud-prevention, abuse-prevention, and compliance reviews;
10. Enforce the agreements between you and Cadonix, including but not limited to Service Agreements, End User License Agreements, Beta Evaluation Agreements, Acceptable Use Policy, and other applicable terms;
11. Comply with legal, regulatory, tax, accounting, sanctions, export-control, and other compliance obligations;
12. Protect the rights, property, security, and safety of Cadonix, users, customers, affiliates, and others;
13. Send marketing communications where permitted by law and consistent with user preferences;
14. Billing and invoicing;
15. Service and product sales;
16. Train, tune, develop, improve, evaluate, commercialize, and support AI models, algorithms, features, systems, and related products and services.

AI Tools & Your Information

The Service includes AI Tools. Data entered, provided, submitted, uploaded or transmitted through the Service may be used to evaluate, train, tune, develop, improve, operate, and commercialize the AI Tools and related AI models, algorithms, features, systems, products, and services.

We may use Customer Inputs, AI Outputs, Usage Data, Feedback, and related information for AI training and product improvement during beta, evaluation, free, paid, and generally available use of the Solutions. This use is a condition of access to the Solutions. The Solutions do not support a product-level opt-out from AI training or product-improvement use.

Information submitted or generated through the Service may continue to be used after a beta, evaluation, free, or paid access period ends, unless superseded by later applicable terms or an updated privacy policy.

Unless we expressly state otherwise, the Service is not intended to make solely automated decisions about individuals that produce legal or similarly significant effects.

If you do not want information used for AI training or product improvement, do not submit that information via the Service.

Legal Bases for Processing Your Information

Where UK GDPR, EU GDPR, or similar laws apply, our legal bases may include:

1. Performance of a contract, including providing beta access and operating the Solutions;
2. Legitimate interests, including developing, securing, improving, training, evaluating, and commercializing the Solutions and related products and services, preventing misuse, supporting customers, and maintaining business records;
3. Compliance with legal obligations; and
4. Consent, where required by law, such as for certain cookies, marketing communications, or optional processing activities.

Where we rely on legitimate interests, we consider the nature of the data, the purpose of the processing, the user relationship with Cadonix, and available safeguards. We do not intend for users to submit sensitive personal information, regulated data, or third-party confidential information to the Solutions unless expressly authorized by Cadonix through an approved process.

7. Your Rights

Depending on applicable law, you may have the following rights:

• Access, rectify, or erase your personal data.
• Receive a copy of your personal data.
• Restrict or object to processing your data.
• Request us to transfer your data to another entity (data portability).
• Withdraw consent for processing your data.
• Lodge a complaint with a regulatory authority.

To exercise these rights, please contact us at info@cadonix.com. We will process your request in compliance with applicable laws.

Some privacy rights may be limited by law, security needs, legal obligations, the rights of others, or the nature of the Solutions. The Solutions do not support a product-level opt-out from AI training or product-improvement use, but individuals may still exercise privacy rights available under applicable law.

For individuals in the United Kingdom, you may contact:

We will address your concerns in accordance with applicable laws. Individuals in the United Kingdom may also lodge a complaint with the UK Information Commissioner’s Office. We encourage individuals to contact us first so we can try to resolve the issue.

You may opt out of direct marketing communications or profiling for marketing purposes by emailing info@cadonix.com.

Note: If you withdraw your consent or refuse to provide required personal data, you may be unable to use certain features or services.

8. Cookies & Tracking Technologies

To learn more about how we use cookies and other tracking technologies, please refer to our Cookie Policy.

9. Security & Retention

We take reasonable measures to prevent loss, misuse, or unauthorized alteration of your data. However, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security, and you transmit information at your own risk. Users should not submit information that is prohibited by the Acceptable Use Policy or that they are not comfortable having processed under this Beta Privacy Policy.

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide and improve the Solutions, train and improve AI models, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud or abuse, and support security and compliance.

Retention periods may vary depending on the type of information, the purpose of processing, legal requirements, and operational needs. We may retain Aggregated Statistics and information that has been de-identified, anonymized, or otherwise processed so that it no longer identifies a person, where permitted by law.