These Terms contain important information about your rights and obligations, as well as conditions, limitations, and exclusions that may apply to you. Please read them carefully before purchasing or subscribing to the Solutions. These Terms are posted on the Cadonix ecommerce website and apply to the website, checkout process, subscription purchase, billing, payment, and related ecommerce matters. By submitting a checkout, subscription, renewal, upgrade, payment, or similar request, you agree that these Terms govern the website, checkout process, subscription purchase, billing, payment, and related ecommerce matters.

Access to and use of the Solutions may also be governed by separate product-use terms, including any applicable Beta Evaluation Agreement. Access to and use of the Solutions may involve processing, storage, transmission, access to, and use of Customer Inputs, AI Outputs, Usage Data, account information, and related information for service operation, security, support, analytics, AI training, product improvement, and related purposes through Cadonix and third-party service providers, including cloud hosting providers, as described in the applicable product-use terms and Privacy Policy.

Your use of the website, purchase or subscription process, and, where applicable, access to or use of the Solutions is subject to our Acceptable Use Policy, Privacy Policy, and any plan terms, checkout terms, or product-specific terms made available on the website, at checkout, or in the product. You may not purchase or subscribe to the Solutions if you do not agree to these Terms. If anything is unclear, email legal@livewirecad.ai.

During any beta, evaluation, pilot, trial, or similar pre-release period, access to and use of the Solutions is governed by the applicable Beta Evaluation Agreement or other product-use terms presented by Cadonix. These Terms govern the website, checkout process, subscription purchase, payment, and related ecommerce matters. If these Terms conflict with the applicable Beta Evaluation Agreement regarding access to or use of the Solutions, the Beta Evaluation Agreement controls for that access or use. If these Terms conflict with the Beta Evaluation Agreement regarding checkout, fees, billing, payment, taxes, cancellations, or subscription administration, these Terms control.

1. What Our Solutions Do

LiveWire and ImportAI are standalone hosted AI software products made available through a software-as-a-service environment. The Solutions may be offered in beta, evaluation, free, paid, and generally available versions. Beta and evaluation versions may still be evolving, may have bugs, errors, omissions, or incomplete functionality, and are provided for testing, evaluation, feedback, product development, and AI model training.

2. Who can use the Solutions

You can use the Solutions only if all of the following are true:

• You are at least 18 years old and have legal capacity to agree to these Terms.
• You are located in a country or region where Cadonix makes the Solutions available and where access is not prohibited by law.
• You are not on any restricted-party, denied-party, sanctions, or similar list under applicable trade-control laws.
• You will not access or use the Solutions from any country or region where applicable law prohibits access, or for any person or entity that is restricted under applicable trade-control laws.
• You will not use the Solutions for any prohibited end use, including weapons development, military end uses where restricted by law, export-controlled activity, safety-critical use, regulated professional advice, or any other activity that requires authorization or controls we have not agreed in writing to support.
• You completed the applicable account creation, activation, checkout, or subscription process for the Solutions.
• If you access or use the Solutions for your employer or another organization, you have that organization’s approval before doing so, and you have authority to accept these Terms on its behalf.
• If you use the Solutions for your employer or on behalf of another organization, your account, workspace, subscription, and content may be controlled by that organization. That organization may be able to access, manage, export, delete, or restrict the content and account activity in its workspace. If you leave that organization, we may transfer control of your work account and workspace content to that organization.

You’re responsible for keeping your account credentials secure and for everything that happens under your account. If you think someone else has accessed your account, tell us at support@livewirecad.ai right away.

3. Your inputs and outputs

Access to and use of the Solutions, including the treatment of Customer Inputs, AI Outputs, usage data, AI training, product improvement, ownership, data use, confidentiality, and related product-use matters, is governed by the applicable product-use terms, including any applicable Beta Evaluation Agreement, and our Privacy Policy. These Terms govern the ecommerce matters described above and do not grant any right to access or use the Solutions unless Cadonix provisions access and the applicable product-use terms have been accepted or otherwise apply.

4. Acceptable Use Policy and prohibited submissions

Your access to and use of the Solutions is subject to the Acceptable Use Policy and any applicable product-use terms. The Solutions are not designed or authorized to receive export-controlled data or other prohibited information, and Cadonix does not review, classify, or screen Customer Inputs or AI Outputs for export-control status. You are solely responsible for knowing what you submit and keeping prohibited information out of the Solutions.

If we reasonably believe, are notified, or determine that prohibited information has been submitted, we may remove, quarantine, delete, disable access to, or restrict processing of that information, and we may suspend or terminate access to the Solutions. We have no obligation to monitor, detect, classify, or screen Customer Inputs, AI Outputs, or other information for export-control status.

5. Product-use restrictions

Access to and use of the Solutions is governed by the applicable product-use terms and Acceptable Use Policy. Those terms include the restrictions that apply to product access, user conduct, security testing, resale, competitive use, prohibited content, and other product-use matters.

6. AI outputs

The applicable product-use terms govern AI Outputs, including ownership, permitted use, restrictions, disclaimers, review obligations, and any limits on reliance. During the beta period, those matters are addressed in the Beta Evaluation Agreement.

7. Our access to your data

The applicable product-use terms and Privacy Policy govern Cadonix’s access to, processing, storage, use, sharing, retention, deletion, and training or product-improvement use of Customer Inputs, AI Outputs, feedback, usage data, telemetry, account information, and related information.

8. Confidentiality

Confidentiality obligations applicable to Customer Inputs, AI Outputs, usage data, account information, product information, and related information are governed by the applicable product-use terms and Privacy Policy. During the beta period, those matters are addressed in the Beta Evaluation Agreement.

9. Exporting, deleting, and retaining data

Data export, deletion, retention, backup, and continued use are governed by the applicable product-use terms and Privacy Policy. During the beta period, those matters are addressed in the Beta Evaluation Agreement.

10. Service changes, suspension, and termination

Because the Solutions may be offered in beta, evaluation, free, paid, and generally available versions:

• We may change, add, remove, limit, or pause features, plans, usage limits, or availability at any time, with or without notice.
• We may suspend or terminate your access with reasonable notice when practical, and immediately if we believe suspension or termination is needed because of non-payment, suspected misuse, a security risk, prohibited content, violation of these Terms or the Acceptable Use Policy, legal or regulatory risk, risk to the Solutions, other users, Cadonix or third parties, data security, payment integrity, or legal compliance.
• You may stop using the Solutions and close your account at any time by emailing us or using the in-app option, if available, subject to any payment, subscription, cancellation, or retention terms that apply to your plan.

Sections that by their nature should survive termination, including ownership, data-use rights, AI training rights, disclaimers, confidentiality, liability limits, indemnification, payment obligations, dispute resolution, and provisions needed to enforce these Terms, will survive.

11. Fees, subscriptions, and payment

Subscription acceptance

Your checkout submission, account activation, upgrade, renewal, or other subscription request is an offer to purchase or access the applicable Solution under these Terms and any plan, checkout, or product terms shown to you. We may accept, reject, cancel, limit, or require additional review of any subscription or request in our discretion, including where we identify payment issues, unsupported countries or regions, restricted parties, prohibited end uses, government or defense use, security concerns, suspected misuse, or other legal, compliance, operational, or product-support concerns.

Purchasing or requesting a subscription does not grant any right to access or use a Solution unless Cadonix provisions access and the applicable product-use terms have been accepted or otherwise apply. If we accept a paid subscription, we will send an order confirmation, receipt, or other subscription confirmation by email or another durable electronic method. If we cancel a paid subscription after payment has been authorized or captured, we will void the authorization or refund the amount paid for the cancelled portion, except to the extent otherwise permitted by these Terms, the applicable plan terms, or applicable law.

Some Solutions or plans may be free, and others may be offered as paid subscriptions. Prices, features, usage limits, renewal terms, billing periods, minimum subscription terms, automatic renewal terms, upgrade and downgrade options, cancellation rules, refund rights, and any overage or additional-usage charges will be shown at checkout, in the product, or in an applicable order, plan description, or commercial agreement.

Unless we say otherwise, fees are exclusive of taxes, VAT, GST, duties, payment processor fees, and similar charges, and you are responsible for those amounts. You authorize us and our third-party payment processors to charge your selected payment method for fees and other amounts due. If your subscription renews automatically, we may charge your selected payment method at the renewal interval shown to you unless you cancel in accordance with the applicable plan or checkout terms.

If you are a consumer, you may have statutory cancellation rights under applicable law, including cancellation rights that apply to certain online or distance contracts. Any applicable cancellation rights, cooling-off period, refund rights, and circumstances in which those rights may be lost or affected by requesting immediate access to digital content or services will be shown at checkout or in the applicable plan or checkout terms.

If payment fails, a chargeback or payment dispute is initiated, amounts remain unpaid, or your use exceeds applicable plan limits, we may suspend, downgrade, limit, throttle, or terminate access to the Solutions or particular features. Free plans, trial access, beta access, and evaluation access may be changed, limited, suspended, discontinued, or converted to paid plans at any time, subject to applicable law and any specific terms presented with the plan. Payments are non-refundable except as required by law or expressly stated in the applicable plan or checkout terms.

Checkout and payment processors

We may use third-party payment processors to process purchases and subscriptions. Completing a transaction may require you to accept the payment processor’s terms, privacy policy, and other requirements. We do not control and are not responsible for the payment processor’s terms, services, security, or performance. We may change payment processors at any time. If you do not accept the applicable payment processor terms, you may be unable to complete a purchase or maintain a paid subscription.

Pricing and order errors

Prices, plans, taxes, discounts, features, usage limits, billing periods, renewal terms, and availability may change at any time. We are not responsible for pricing, typographical, configuration, checkout, plan-description, or other errors and may cancel, correct, or adjust any transaction, subscription, renewal, or plan affected by an error.

No purchase order terms

Purchase orders or similar documents may be used for administrative convenience only. No terms in a purchase order or other customer document will modify these Terms or bind us unless we expressly agree in a signed writing.

12. Feedback

If you send us feedback, ideas, bug reports, suggestions, evaluations, or comments about the Solutions, we can use them without restriction or obligation to you, including to train, tune, develop, improve, commercialize, and support the Solutions and Cadonix’s other products and services. This applies to feedback itself. Customer Inputs and AI Outputs are addressed separately above.

13. The legal stuff

As-is. The website, checkout process, subscription administration, and ecommerce services are provided “as is” and “as available.” Product-use warranties, disclaimers, AI Output disclaimers, and beta-specific disclaimers are governed by the applicable product-use terms, including any applicable Beta Evaluation Agreement. We do not promise the website, checkout process, subscription administration, or ecommerce services will be uninterrupted, error-free, secure, accurate, complete, reliable, available, or fit for a particular purpose. To the fullest extent permitted by law, we disclaim all warranties, express and implied.

Security materials. We may share security overviews, questionnaires, diagrams, trust materials, or similar materials with you. These materials are provided for information only. They describe our current practices at the time they are shared, but they are not promises, warranties, service levels, audit rights, or contractual security obligations.

Limitation of liability. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law. Nothing in these Terms limits any mandatory rights or remedies you may have under applicable consumer law.

To the fullest extent permitted by law, Cadonix’s total liability to you for anything related to the Solutions is capped at the greater of (a) the fees you paid us for the Solutions in the 12 months before the claim or (b) US $100. We are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, lost data, lost Customer Inputs, lost AI Outputs, business interruption, or substitute services, even if we have been advised of the possibility. Some of this may not apply to you depending on applicable law.

Indemnification. You agree to defend and indemnify Cadonix and its affiliates, officers, directors, employees, contractors, representatives, and agents against third-party claims arising from Customer Inputs, AI Outputs, your use of the Solutions, your violation of these Terms or the Acceptable Use Policy, your violation of someone else’s rights or the law, or any content or data you submit to the Solutions.

14. Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. To the extent permitted by applicable law, any dispute will be brought exclusively in the state or federal courts located in Delaware, and you and we each consent to that jurisdiction. If you are a consumer, nothing in these Terms deprives you of any mandatory consumer protection rights available under the laws of the country or jurisdiction where you reside.

Before filing anything, please email info@cadonix.com. We would much rather resolve issues directly.

15. Changes to these Terms

We may update these Terms by posting the updated Terms on the Cadonix ecommerce website, product interface, or other electronic means. If we make material changes, we will notify you in-app, by email, on the website, or through another reasonable method before they take effect where required by law or where practical.

Continuing to use or maintain a subscription to the Solutions after the changes take effect means the updated Terms apply. If you don’t agree, stop using the Solutions and contact us.

16. Miscellaneous

These Terms, together with the Privacy Policy, Acceptable Use Policy, any checkout terms, and any plan terms made available on the website, at checkout, or in the product, are the entire agreement between you and us about the Solutions, unless a separate written agreement, order form, statement of work, or commercial agreement with us expressly governs your use. If a separate written agreement, order form, statement of work, or commercial agreement applies, it will control to the extent it conflicts with these Terms.

If a court finds part of these Terms unenforceable, the rest still applies. Our failure to enforce something is not a waiver. You can’t assign these Terms without our prior written consent; we can assign them or subcontract our obligations without notice or consent.

17. Contact